I attended my daughters’ Parents evening, where I met her French Teacher, a native of that country whose broken English and lovely accent was charming.
Why is it then ,that when I call a help centre or advice line and I hear an asian accent does my heart sink?
I had to phone my bank because someone “borrowed” £300 from my account. Actually it was fraud, and they apparently paid their loan with it, according to the company involved. The bank refunded my money and said that they would send me the relevant paperwork to sign. I waited a week but nothing arrived.
Worried that it had arrived while we were away and had got lost, I phoned. The woman who dealt with me was almost unintelligible. She couldn’t understand what I needed and could not explain the banks policy.Despite my best efforts all I could get from her was that no one had confirmed that I hadn’t used the money myself. So I gave up, as I think she said that they would be in touch.
I understand that people need employment , but who interviews them for these posts? Do they speak English themselves? Don’t companies realise that to solve situations communication is necessary in a language both parties understand? A course should be provided to all for whom English is not their first language.
It must be my age, but lately I have the urge to write feisty letters people who in my opinion offer a substandard service.
When I was at school, the older female teachers often turned red and fanned themselves, and at times acted rather illogically. My friends whispered “the change”. I had no idea what this was, were they morphing into something or was it to do with dinner money. I had enough hormonal changes to cope with at the time without worrying about theirs.
Now I understand,why women of a certain age suddenly believe that they can put the world to rights. Jenny Eclair, a stand up comedienne , warns shop assistants and the like, never to cross swords with a menopausal woman! Too right!
But don’t you men sit there and smirk, you get just as grumpy as you become follically challenged on top and hair starts sprouting in your ears. You too remember “how things used to be” and think you know a better way to run the country.
One good thing about my letter writing is that after complaining about my operation I have been invited to join The Patient Panel at the Hospital in which I was treated. So maybe i can improve the experience for others.
Gosh, must open a window it’s getting hot in here!